SBCTEC - Small Business Computer Technologies, LLC.™

Computer Service Specials!

Service Contracts

System Administrative Support

Desktop computer hardware diagnostics, repair, and upgrade.
Software installation and sales.
Administrative support for designated applications and operating systems. Additional applications may be included upon request.
Basic user training for designated applications.

Plans and Options

No Contract Monday-Friday, scheduled visits only. Saturday-Sunday, support available upon request. Standard business rate (SBR)

3 Month Contract Next Day Support: SBR -15% 4 Hour Support: SBR +15% 1 Hour Support: SBR +50%	Carried Over Hours: 10% maximum Minimum Contract: 10 hours

6 Month Contract Next Day Support: SBR -25% 4 Hour Support: SBR 1 Hour Support: SBR +50%	Carried Over Hours: 10% maximum Minimum Contract: 20 hours

12 Month Contract Next Day Support: SBR -30% 4 Hour Support: SBR -10% 1 Hour Support: SBR +25%	Carried Over Hours: 10% Maximum Minimum Contract: 40 Hours

Disclaimer

Extra hours above and beyond your current allocations will be billed at the designated rate (within current plan). Extra hours outside of plan billed at rate plus $50/man-hour. Phone support is deductible in 15 minute intervals. Free E-mail support. Approved research and/or work performed off premises is deductible. Weekly reports are provided with complete details of work performed.

One hour minimum of service per visit on all plans. Work performed on all plans is deducted in 30 minute intervals.